[International Shipping]
Once your order has been dispatched, you will receive an email with tracking details to monitor the progress of your shipment. Tracking information will be available within 1 to 3 business days after order confirmation.
[Duties & Taxes]
All international orders are shipped on a Delivered Duty Paid (DDP) basis. The total amount charged at checkout includes all applicable import duties and taxes.
[Returns & Exchanges]
To initiate a return, please email our Customer Care team within 7 days of delivery. Once your request is approved, we will provide the necessary instructions and arrange a FedEx pickup. Returns must be picked up within 5 days of receiving the return instructions.
Please note that returns sent via any courier other than our designated FedEx pickup will not be accepted. Returns requested or shipped outside the specified timeframe will not be refunded; such packages will be held at our warehouse and made available for pickup at the customer's own expense.
For returns due to change of mind, return shipping costs are the responsibility of the customer and will be deducted from the refund amount. Original shipping costs are non-refundable.
Exchanges are not available at this time. To exchange an item, please return your original order and place a new one.
To be eligible for a return, items must be unused and in their original condition, with all original tags and packaging intact. For bags and shoes, the item must be returned in its original box.
The following items are not eligible for return:
• Items returned without prior notice
• Items showing signs of wear (stains, lint, marks) or odor (sweat, perfume, deodorant)
• Items with missing packaging (hanger, shoe box, bag pouch)
• Any other item whose value has been diminished
If you receive a faulty or incorrect item, please contact our Customer Care team with photos of the issue. Our team will review your case and provide a solution.
AMOMENTO reserves the right to refuse any return that does not meet the above conditions. We also reserve the right to limit or refuse returns from customers with an abnormally high return history or misuse of our return service.
[Return Address]
Recipient: STUDIO AMT (Warehouse)
Address: (17414) NO.5-7 Dock, 66, Gyeongchung-daero 597beon-gil, Janghowon-eup, Icheon-si, Gyeonggi-do, Republic of Korea
For return requests or any other inquiries, please contact AMOMENTO Customer Care at cs@amomento.kr